What is a Contact Center?
It’s no secret that consumer standards for service have risen exponentially in recent years. Whether it’s a contact center or a call center, consumers expect companies to provide fast and personalized customer care. This could be over multiple communication channels – not just phone and email. And they’re willing to pay for it. In fact, […]
What Are Hosted PBX Services?
So, you are considering making the switch to a hosted PBX system but are still unclear what it all means. We are here to help. In this blog, you will learn all about what PBX means and the difference between hosted and non-hosted services. Spoiler: A ‘hosted’ service means an outside provider is taking care […]
5 Hints That it May Be Time to Update Your PBX Box
If you have a PBX box for your business, it’s time to assess how well it is working for you. How long have you had your PBX box? Do you have frequent issues with your system? These are a few questions that you should ask yourself that are small cues to let you know it […]
Benefits of Moving Your School Phone System to the Cloud
As an educational decision-maker, you have countless topics to research. Unless you are in a newer building, you are probably dealing with constant maintenance and repair. Along with this, you probably have antiquated services as well. If that’s the case for your phone service, it’s time for an upgrade. Once you do upgrade, you will […]
